Customization of Dyanmics CRM could include adding new types of record types like “Event” and “Venue” if your business is tied to event management. Normally there is no such record types in Dynamics CRM. Here we will list some of the basic record types in the platform: Account (Organization), Contact (Person), Opportunity, Lead, Email, Contract, Case and etc.
ViceSoft has experience integrating Dynamics CRM with 3d party systems. For example we can pull all your contact records and send them over to a third system in JSON format, or we can do some processing on the contacts and send an automated email. We can created leads into Dynamics CRM, that are generated from your website or other sources.