General terms of usage

Support

If you have purchased а product from our website you are entitled to 12 months of support from the date of payment.

The support is limited only to email support or chat support. Chat support is provided only through skype or viber.

Chat support by skype is provided by skype account: lubeeto.

Chat support by viber is provided by number: +359888232475.

The email support is done by a request posted to: office@vicesoft.com

Support does not include adding new features. It includes only bug fixes if the product breaks due to WordPress version changes or WooCommerce version changes.

Phone Support is not included.

When a support request is posted by email, we will try to resolve it for 12 days.

During the support period you are entitled to getting free updates of the software.

The product must not be modified in any way in order for you to receive free support. If we detect our product is modified in any way you are not entitled to get any support.

You have to provide the domain name of the website where the product will be used, before purchase.

You are allowed to use the product for free on development servers and test machines, for the purposes of development. You are not allowed to use the product in production mode on development machines and test machines.

When the support period is over:

  • you can continue to use the product as is
  • you are not allowed to receive free product updates
  • you are not getting any help in resolving issues.

Priority Support

If you want priority support it is billed separately. The price per hour is 48 BGN including VAT.

Phone Home

Our software has a phone home function, which notifies our servers once weekly, where our software is used. The information we get is the domain name of the server, the website administrator email and the site IP address. You agree that you allow to provide this information to us, with the purchase of the product. We use this information to detect un-authorized usage. We use this information to notify users for new updates or critical updates.

Definitions

Production mode – when the product is used in a real environment, by real paying customers.

A Product – is a software module or WordPress plugin.

Additional Terms

ViceSoft is not accountable for any damages caused by the products and cannot be hold accountable.