Return policy

After purchasing a software product, you are allowed to return it for up to 14 days after purchase.

If you want to return it you have to send an email to office@vicesoft.com where you specify:

  1. the number of your order
  2. the domain name where the product is used
  3. your names and phone number
  4. the IBAN of the bank account where you would like the amount to be returned
  5. the bank account owner name

The bank account owner name has to be the same as the person who made the initial order and paid for it.

You have to provide prove that the product is not going to be used and that you have deleted the software product from your systems – hard disks, emails and etc.

We refund 90% of the amount.

After the 14 days period expire, the amount is non-refundable.